Privacy Policy

Effective Date and Data Controller

Effective date: 20 July 2026.

Data controller: Raven Security Africa Limited, trading as Raven Africa, Kose Heights, Argwings Kodhek Road, Kilimani, Nairobi, Kenya.

Scope of This Privacy Policy

This policy applies when you visit this website, submit an enquiry, contact Raven by email or telephone, request a proposal, participate in a supplier, procurement or partnership process, or otherwise communicate with us.

Assignments involving due diligence, background screening, investigations, surveys, research or monitoring and evaluation may also be governed by project-specific privacy notices, research protocols, consent materials, engagement terms or data-processing agreements.

Personal Data We May Collect

• Name, organisation, job title, email address, telephone number and location.
• Information contained in enquiries, proposals, attachments and correspondence.
• Project, supplier, consultant, recruitment and partnership information.
• Website and technical information such as IP address, browser type, device information, timestamps and security logs where collected.
• Any other personal data you voluntarily provide to Raven.

How We Collect Personal Data

We may collect information directly from you, from an authorised representative, through website forms, by telephone or email, through professional networking or procurement platforms, from referrals, and through website hosting, security or analytics technologies.

How We Use Personal Data

• To respond to enquiries and prepare proposals, quotations or scopes of work.
• To enter into, administer and perform professional engagements.
• To manage supplier, consultant, consortium and partnership relationships.
• To maintain website security, prevent misuse and troubleshoot technical issues.
• To maintain financial, tax, compliance, procurement and business records.
• To send relevant service updates or marketing communications where legally permitted.
• To establish, exercise or defend legal claims and comply with legal obligations.

Lawful Bases for Processing

Depending on the circumstances, Raven may process personal data because it is necessary to take steps requested before entering a contract, perform a contract, comply with a legal obligation, pursue a legitimate business interest, protect legal rights, or because you have given valid consent.

Sensitive Personal Data

Do not send identity documents, criminal-record information, health information, financial credentials, confidential third-party records or other sensitive personal data through a general website enquiry unless Raven has requested the information through an appropriate and secure process.

Cookies and Website Technologies

The website may use essential technologies needed for security, navigation and site operation. If Raven introduces non-essential analytics, advertising pixels, remarketing tools, embedded media or similar tracking technologies, this policy and the website consent process will be updated as required.

Sharing Personal Data

Raven may disclose personal data where reasonably necessary to authorised personnel, consultants, professional advisers, technology and hosting providers, clients, consortium partners, subcontractors, regulators, courts or public authorities. Any disclosure will be subject to applicable law, confidentiality obligations and the purpose for which the information was collected.

Raven does not sell personal data.

International Data Transfers

Some technology or professional-service providers may store or access information outside Kenya. Raven will take reasonable steps to ensure that international transfers are supported by an appropriate legal basis and safeguards.

Data Retention

Personal data is retained only for as long as reasonably necessary for the relevant purpose, legal obligations, contractual requirements, record keeping, dispute resolution and the establishment or defence of legal claims. Information that is no longer required may be deleted, anonymised or securely archived.

Information Security

Raven uses reasonable administrative, technical and organisational safeguards intended to protect personal data against unauthorised access, alteration, misuse, loss or disclosure. No online transmission or storage system is completely secure.

Your Data-Protection Rights

Subject to applicable Kenyan law and lawful limitations, you may have the right to:

• Be informed about the use of your personal data.
• Access personal data held about you.
• Request correction of inaccurate or incomplete information.
• Object to certain processing, including direct marketing.
• Request restriction, erasure or destruction where the legal conditions are met.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Office of the Data Protection Commissioner.

How to Exercise Your Rights

Send your request to info@ravenkenya.com. Raven may request reasonable proof of identity or authority before processing a request.

Direct Marketing

You may opt out of marketing communications at any time. This will not prevent Raven from sending necessary service, contractual, security or administrative communications.

Third-Party Websites

This website may link to third-party websites and platforms. Raven does not control their content, security, privacy practices or availability.

Children's Data

This website is intended for adults and organisations seeking professional services. Project work involving minors will use appropriate consent, assent, safeguarding and project-specific data-protection measures.

Complaints

Please contact Raven first so that we can review and attempt to resolve your concern. You may also submit a complaint to the Office of the Data Protection Commissioner in Kenya.

Changes to This Policy

Raven may update this policy to reflect changes in law, technology, website functions or business operations. The current version will be published on this page.

Contact Raven

Raven Security Africa Limited
Kose Heights, Argwings Kodhek Road
Kilimani, Nairobi, Kenya
Email: info@ravenkenya.com
Phone: +254 723 281 732